Handling difficult conversations (conflicts, disagreements)

Real-Life Conversation: Dealing with a Disagreement at Work

Scenario: Emma and Jake are colleagues working on a project. They have a disagreement about the direction of the project.

Emma: Jake, I think we should go with the original plan. It’s been tested and has proven results.

Jake: I understand your point, but I believe the new approach could be more efficient.

Emma: I see where you're coming from, but I'm concerned about the risks.

Jake: I hear what you're saying, but we also need to innovate. Have you considered the potential benefits?

Emma: That’s a fair point, but do we have enough time to test the new approach?

Jake: We could conduct a small trial before fully implementing it. Would that be a good compromise?

Emma: Yes, that sounds reasonable. Let’s meet in the middle and test it before making a final decision.

Key Phrases for Handling Difficult Conversations

Acknowledging the other person’s perspective:
- I understand your point, but...
- I see where you're coming from...
- I hear what you're saying, but...
Expressing disagreement politely:
- That’s a fair point, but...
- I see your perspective, but have you considered...?
- I respect your opinion, but I feel differently.
Proposing solutions and compromises:
- Would that be a good compromise?
- How about we try this for a short time and reassess?
- Let’s meet in the middle.

A. Fill in the blanks with appropriate phrases:

Answers: