Making a hotel reservation in English

Conversation: Booking a hotel room

Receptionist: Good morning! Thank you for calling Sunrise Hotel. How may I help you?

Guest: Hi, I’d like to book a room for two nights, please.

Receptionist: Certainly! May I know the check-in and check-out dates?

Guest: I’ll be checking in on March 15 and checking out on March 17.

Receptionist: Great. What type of room would you like? We have single, double, and deluxe rooms available.

Guest: I’d like a double room with a sea view, if possible.

Receptionist: Let me check… Yes, we have a double room with a sea view available. The rate is $120 per night.

Guest: That sounds good. Do you offer free breakfast?

Receptionist: Yes, complimentary breakfast is included.

Guest: Perfect. I’d like to confirm the booking.

Receptionist: May I have your full name and credit card details for the reservation?

Guest: Sure, my name is John Carter, and my credit card number is 1234-5678-9012-3456.

Receptionist: Thank you, Mr. Carter. Your reservation is confirmed. You will receive a confirmation email shortly.

Guest: Great! See you on March 15.

Receptionist: We look forward to welcoming you. Have a great day!

Key phrases and vocabulary

Here are some important phrases and words to remember when making a hotel reservation:

Asking about room availability

  • I’d like to book a room.
  • Do you have any rooms available on [date]?
  • What types of rooms do you have?

Checking details

  • What is the check-in/check-out time?
  • Does the room include free breakfast?
  • Is Wi-Fi included?
  • Do you have a swimming pool/gym?

Confirming a reservation

  • I’d like to confirm my booking.
  • Can I get a confirmation email?
  • Do I need to pay now or at check-in?

Cancelling or changing a reservation

  • Can I cancel my booking?
  • Is there a cancellation fee?
  • Can I change my check-in/check-out date?

Practice exercises

Exercise 1: Fill in the blanks

Complete the conversation using the words below:
(check-in, book, confirmation, complimentary, available)

Guest: Hi, I’d like to ___ a room for two nights.
Receptionist: Sure! What is your ___ date?
Guest: I’ll arrive on April 10. Do you have a double room ___?
Receptionist: Yes, the rate is $100 per night, and ___ breakfast is included.
Guest: That sounds good. Can you send me a ___ email?

Exercise 2: Role-play

Practice a phone call with a partner. One person is the hotel receptionist, and the other is the guest. Use the key phrases above to complete your conversation.

Tips for booking a hotel

  • Book in advance to get better rates.
  • Ask about extra fees, such as taxes or service charges.
  • Confirm your check-in and check-out times.
  • If you have special requests (e.g., late check-in, extra bed), mention them while booking.
  • Always ask for a confirmation email.

This guide will help you feel confident when making a hotel reservation in English! Keep practicing, and happy travels! 😊

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