Conversation: Reporting a Lost Item
Situation: Tom lost his phone in a restaurant and is asking for help.
Tom: Excuse me, I think I lost my phone here earlier. Have you seen it?
Waitress: I’m sorry to hear that. Where did you last see it?
Tom: I was sitting at that table near the window. I remember placing it on the table before I left.
Waitress: Let me check with my manager. Can you describe your phone?
Tom: Yes, it’s a black smartphone with a blue case.
Waitress: Thank you. Please wait a moment while I check.
(After a few minutes)
Waitress: We found a phone matching your description! Can you unlock it to confirm it’s yours?
Tom: Yes! Thank you so much for your help.
Waitress: You’re welcome! Be careful next time.
Key Phrases and Expressions
Here are some useful phrases when dealing with common problems:
Reporting a Lost Item
I lost my [item]. Have you seen it?
I think I left it [place].
Can you help me find it?
It’s a [description of the item].
Where did you last see it?
Please wait while I check.
Making a Complaint
Excuse me, I’d like to make a complaint.
I’m not happy with [the problem].
There seems to be a mistake.
Could you please fix this?
Can I speak to the manager?
I expect a solution as soon as possible.
Asking for Help
Excuse me, can you help me?
I need assistance with [the problem].
Who should I talk to about this?
What should I do now?
Thank you for your help.
Practice Exercise
Fill in the blanks with the correct phrases:
Excuse me, I think I ______ my wallet. Have you seen it?
I’m sorry, but there is a problem with my order. I’d like to ______.
Can you ______ my bag? It’s black with a red stripe.
I need assistance. ______ I left my keys in the hotel room.
This product is broken. Can I ______ a refund?
Answer: 1. lost / 2. make a complain / 3. help me find / 4. I think / 5. get
Try practicing these phrases in different situations. The more you use them, the more confident you will become!
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